Refund policy

Xertus Inc. Return and Shipping Policy

Return Period
At Xertus Inc., we want you to be completely satisfied with your purchase. You have 30 days from the date of receiving your item to request a return.

Return Eligibility
To initiate a return, the item must be in its original condition: unopened, unused, and in the original packaging. You will also need to provide proof of purchase (such as your receipt or order number). If the item has been opened or used, please reach out to us at xertusinc@outlook.com and provide details about the reason for the return. We will do our best to ensure your satisfaction.

How to Begin a Return
To start the return process, please contact us at xertusinc@outlook.com. After your request is received, we will send you instructions for returning the item and provide you with the appropriate return address. Please note that items returned without prior approval will not be processed.

Damages or Issues
We recommend checking your order immediately after receipt. If your item is damaged or there are any issues with your order, please get in touch with us within 3 days of delivery. Include a description and photos of any damages so we can evaluate the situation and assist you accordingly.

Non-Returnable Items
Certain items may not be eligible for return, including personalized products or items that have been opened or used. We ask that you carefully package your returns to prevent damage during transit, ideally using the same packaging in which the item was originally shipped.

Exchanges
Currently, Xertus Inc. does not offer exchanges. If you would like a different item, please process a return for a refund and place a new order for your desired product.

Refund Process
After we receive your returned item and inspect it, we will notify you regarding the approval of your refund. If the return is approved, your refund will be processed to your original payment method. Please keep in mind that it may take several business days for the refund to reflect on your bank or credit card account.

Shipping and Delivery

  • Adult Signature Required: All orders shipped require an adult signature upon delivery.

  • Damaged Shipments: If your order arrives damaged, please contact us within 3 days of delivery at xertusinc@outlook.com. Be sure to provide photos and descriptions of the damage to help us resolve the issue.

  • Weather-Related Shipping Delays: In the event of severe weather conditions affecting delivery, we may delay shipment until conditions improve. We will keep you updated via email on any changes to your delivery.

Price Adjustments and Policy Changes
Xertus Inc. reserves the right to adjust product prices, payment methods, and shipping terms at any time. Such changes will be communicated via updates on our website www.xertusinc.com or by email notification.